Privacy Policy

1. Who We Are

TutorVela is operated by LeapCoderz. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service at tutorvela.com and app.tutorvela.com.

2. Information We Collect

• Account information: Name, email address, business name, country, and password when you register.
• Business data: Student records, tutor profiles, session logs, invoices, and other data you enter into the platform.
• Payment information: Billing details processed through Razorpay or PayPal. We do not store full card numbers.
• Usage data: Pages visited, features used, device type, IP address, and browser information.
• Communications: Messages you send to our support team.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process payments and manage subscriptions.
• To send transactional emails (invoices, payment receipts, subscription reminders).
• To respond to support requests.
• To detect and prevent fraud or security issues.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors: Razorpay (India) and PayPal (international) to process transactions.
• Email providers: SMTP services to send emails on your behalf.
• Hosting providers: Hostinger for server infrastructure.
• Legal requirements: If required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and regular backups. However, no system is 100% secure. We encourage you to use a strong password and keep it confidential.

6. Data Retention

We retain your data for as long as your account is active. If you cancel, data is retained for 30 days before deletion. You may request immediate deletion by contacting us.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.

To exercise these rights, email us at support@tutorvela.com.

8. Cookies

We use essential cookies to keep you logged in and maintain session security. We do not use advertising or tracking cookies. You can disable cookies in your browser, but this may affect functionality.

9. Children's Privacy

TutorVela is not directed at children under 13. We do not knowingly collect personal data from children. Student records entered by tutoring centers are managed under the responsibility of the account holder.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by email and update the "Last updated" date. Continued use of the Service after changes means you accept the updated policy.

11. Contact Us

For privacy questions or data requests, contact us at support@tutorvela.com.